Speakers: Kate Peterson ,Owner, Performance Concepts
Location: Room 102
Where does your store stand in the current evolution of today’s retail environment? In the Amazon age of retail, the old guard is battening down the hatches. Instead of pointing winward, moving with the seas of change and picking up momentum, many fine jewelry retailers are caught in the cross current. Experience is the new cliché, and for good reason. But based on what foundations? What should stores strive to deliver today? And why? What currency should they use to measure their success? What will they be in the Retail 4.0 era? And how do you start now? Laura Davis-Taylor answers these questions and more, and shares tips to help you steer a clear direction forward to meet and exceed your customer's journey.