Speaker: Patti Wood, Author and Body Language Expert
What people are really saying happens in the first 300th of a second at each personal interaction. We are constantly collecting and sorting thousands of nonverbal cues to discover if the person we are interacting with is credible while others are reading us to see if we are credible. A prospective client gives you a bone crusher handshake as he greets you. A customer says he has no problem with the price and then he rubs his nose. Another says she is pleased and then tips her head forward. Another customer says she likes the deal as she blinks her eyes rapidly. Do you want to know what they are really saying?