Every jeweler has heard some version of “It was fine when I dropped it off” or the dreaded “they swapped my stone.” This presentation addresses risk prevention through real-life scenarios involving take-in procedures, repairs, custom jobs, customer-supplied stones, cleaning, appraisals, and warranty disputes.

Attendees will learn how to identify high-risk jobs during intake, document the condition of customer property, avoid unclear promises, and implement practical strategies that reduce risk through stronger procedures, better documentation, and clearer customer communication. The goal is to make liability prevention practical, memorable, and immediately useful for retail jewelry operations while helping businesses protect both the customer and themselves.